NEW PATIENTS

WHAT TO EXPECT

Leo (FloridaWild patient)
Our entire staff is dedicated to providing the highest quality care and service to our clients and patients. We take great pride in each staff member's training and capabilities. If you are interested in becoming a new client, then please call us - we'd be happy to answer any questions you may have in addition to scheduling a first appointment for you. You can even check out our ONLINE FORMS to download and print out our New Client Registration Form so you have it when you walk through the doors.

REGULAR VISITS

Regular, follow-up preventive care is very important in maintaining the long lasting health of your pet. Therefore, we encourage our clients to adhere to the recommended visits. Canine and feline patients under the age of 7 years are seen annually. We recommend those over 7 years to come in every 6 months as many changes occur over this time. For avian and reptile patients, we recommend annual visits and for our exotic small mammals, we recommend semiannual visits.

APPOINTMENTS

We strive to keep the waiting time of our clients to a minimum. We recognize that your time is valuable. Therefore, we see our clients and patients on an appointment basis (with the exception of emergencies). We consider an appointment made to be an agreement and commitment between our office and our clients. If you are not able to keep an appointment, please phone our office 24 hours in advance (or at your first opportunity). This will enable us to help you with another appointment and to fill your slot with another patient in need.

EMERGENCIES

As emergencies do arise, we ask for your patience and understanding. Occasionally, we must see an emergency patient before you or during your appointment. We will try to inform you of any changes necessary ahead of time, if at all possible. If you have an emergency, please call the office right away. We will do everything possible to get your pet in at the earliest opportunity. If we are out of the office or if it is after office hours, listen to our voicemail message and it will direct you to the correct number for help.

OUR COMMITMENT TO YOU

We appreciate having you as a client in our practice. We will do everything possible to deliver the highest quality care in a safe and comfortable environment. We pride ourselves on great service. Please do not hesitate to ask any questions you have about our services and office policies.